Frequently Asked Questions

What is Oasis Market?

Oasis Market, the UK’s Premier Online Source for Authentic Middle Eastern Groceries. 
Oasis Market has become one of the largest online retailers of Halal, quality Mediterranean and Middle Eastern food and drink products in the UK. 
Our mission is to provide a happy and secure place for our customers from all over the UK to shop and experience our culture. We do our absolute best to offer the lowest prices as a token of our appreciation for each and every one of our customers.

What kind of products do you have?

With Oasis Market, you can order a wide variety of products from Egypt, Saudi Arabia, Sudan, Morocco, Turkey, and the Middle East. Product lines include halal meat and fish, bakery items and desserts, fruits and vegetables, dairy products, soft drinks and juices, candies and snacks, coffee and tea, healthy and organic products, and more.

Where does Oasis Market deliver?

We deliver to most UK residential addresses, including Northern Ireland and Scotland (the Highlands).

How long does delivery take?

You have the option to schedule when to receive your order. Simply select your delivery date you'd like your order delivered at the checkout, and we'll do the rest. If you do need to make a change, please contact

How Much Is The Delivery Fee?

Mainland UK

Delivery charge of £9.99 applies to all orders under £75. 
Free Delivery for all orders above £75.

Northern Ireland and Scotland (The Highlands)

Our 2-day delivery charge of £19.99 applies to all orders.

Free Delivery option is not available.

When Will I Receive My Order?

Once your order has been dispatched by us, we'll send you an email to let you know. On the day of delivery, you will also receive confirmation of your allocated delivery window.  So you'll get it soon.

How do you keep meat /chilled items cold whilst they're being delivered?

We use top-of-the-line ice packs and take great care in ensuring the quality of our packaging process to maintain the ideal temperature for cold items during transit. The perishable items will be delivered in a well-insulated box with ice packs that are designed to remain chilled for up to 48 hours. The number of ice packs placed in the cool box may vary throughout the year depending on the temperature expected on your delivery day. Should you ever have any worries about the delivery of your order, please don't hesitate to contact us.

How Can I Place An Order?

In a few clicks, you can then browse through a wide variety of products or search for a particular product and add it to your basket by tapping on it. Follow the steps by entering the requested details for your delivery and selecting the preferred payment method, and place your order. Then you will need to register your mobile number to create your account

How do I add to or amend my order?

Once your order is confirmed and you have received the order confirmation, you cannot change this order. Please contact us at customercare@oasismarket.co.uk or reach our customer service on 07341 375333 as soon as possible. We'll be happy to serve you.

How will I know that you have received my order?

Once you complete the checkout process, the order confirmation page will appear with your order reference. The same will be immediately sent to you by email. Please keep the order reference in case you need to contact us. (Please be sure you enter your e-mail address correctly on the order form so we can be sure to deliver your confirmation to you.) 

How Do I Track My Order?

Yes, to view the status of your order, enter the order status screen.

How is my order confirmed?

Once you receive your order confirmation, it means your order is confirmed.

How do I see my order history?

In 'My Account' page, go to 'Order history', and you will see all your orders.

Is There A Minimum Order?

No, you can place an order for any amount.

Can I Repeat A Past Order?

Yes, simply go to the order history, tap on the order you’d like to repeat, and choose to reorder. From there, you will be able to add all items to the cart, edit the order as you wish, and submit it.

When Can I Cancel My Order?

You can cancel your order before the order is processed by us or enters the delivery process. You can check the status of your order by selecting “My Order” from your account.

I need to change my shipping address. Is this possible?

A change of address can only be done BEFORE the order has shipped out. Once the order has shipped, it is the customer's responsibility to call the shipping company and update the address. We will not be responsible for a package going to the wrong address because of the misinformation the customer entered..If you are away and will not be home to accept a package, you will have to call the shipping company and make arrangements for pickup or re-delivery.

What Is My Favorite List?

Favorite lists are preferred products you frequently order, categorised and easily accessible, enabling you to re-order them in just a few clicks.

Can I Add More Than One Delivery Address To My Account?

Yes, there is no limit to the number of delivery addresses you can add.

Can’t find a product, what can I do?

Make sure there are no spelling mistakes in your search words. If the product is unavailable, please contact us at customercare@oasismarket.co.uk or reach our customer service on 07341 375333 as soon as possible.. We will do our best to include it in the application as of the earliest.